terms & conditions
Last updated — 29 July 2025
overview – website terms of use
This page, together with our cookie policy and privacy policy, sets out the terms (“terms”) that apply when you buy products from https://www.ancestors.earth. these terms form the contract (“contract”) between you and ancestors wellness ltd (“ancestors wellness”, “we”, “us”, “our”). By purchasing from the site, you agree to these terms.
about us
Ancestors Wellness ltd is a company registered in the united kingdom.
• registered / trading address: [insert address]
• vat number: [insert vat number]
contact us at info@ancestorswellness.com if you have any questions.
our products
Products are offered subject to stock availability. If something you order is out of stock we will email you and you will not be charged.
Confidence guarantee – if a supplement isn’t right for you, email us within 30 days of delivery. we will investigate and, if appropriate, issue a refund. See our returns policy for details.
how we use your information
we handle personal data in line with our cookie policy and privacy policy. please read those documents carefully.
shopping as a consumer
• You must be 18 or over to place an order.
• These terms, plus the cookie policy and privacy policy, form your contract with us.
• Nothing in these terms affects your statutory right
trade customers
if you are buying on behalf of a business, our separate trade terms apply (available on request).
how the contract is formed
the checkout allows you to review and correct errors before placing an order.
- The checkout allows you to review and correct errors before placing an order.
- After you place an order we send an acknowledgement email. this is not acceptance.
- Acceptance happens only when we email a dispatch confirmation; at that point the contract is formed.
- If we cannot supply a product (stock, availability, pricing error) we will inform you and refund any payment.
changes to these terms
We may update these terms when payment methods, laws or regulations change. the version current at the time of your order applies to that purchase. the date at the top of this page shows when the terms were last updated.
consumer cancellation & refund rights
you may cancel under the consumer contracts regulations 2013 from the date of dispatch confirmation up to 14 calendar days after you receive the goods.
- You may cancel under the consumer contracts regulations 2013 from the date of dispatch confirmation up to 14 calendar days after you receive the goods.
- The right does not apply if the product’s seal is broken.
- to cancel, email us at info@ancestorswellness.com, keep a copy of your notice.
- We refund within 30 calendar days of receiving your cancellation notice (or the returned goods, if already delivered).
- If products are faulty or mis‑described we also refund delivery and reasonable return postage.
- Refunds go to the original payment method.
- Unless faulty, you pay return postage and must take reasonable care of the goods.
- Subscription orders renew every 28 days. you may modify, pause or cancel up to 2 pm gmt two business days before the next dispatch via your online account. once processed, a subscription order cannot be cancelled or refunded.
delivery
• We aim to dispatch within 1–4 business days.
• UK delivery normally takes 1–4 business days after dispatch.
• Courier: royal mail.
• Risk passes to you on delivery; ownership passes once we receive full payment.
prices & delivery charges
• Prices are shown on the site and include uk vat where applicable.
• Delivery charges are extra; see our shipping policy.
• If vat rates change between order and dispatch we adjust the total unless paid in full.
• Obvious pricing errors:
– if the correct price is lower we charge the lower price (unless clearly a mistake).
– if higher, we will ask whether you wish to proceed; if not, we cancel and refund.
payment
We accept debit and credit cards, paypal, shopify payments (shop pay), google pay, apple pay and clearpay. full payment (including delivery) is taken when you place the order.
product warranty & disclaimer
• We warrant that goods match their description and are free from major defects on delivery.
• The warranty does not cover misuse, improper storage or failure to follow instructions.
• website content is general information, not medical advice. consult a healthcare professional if unsure. supplements support, not replace, a balanced diet.
• Products are sold as food supplements and comply with uk food law.
liability to consumers
we are liable for foreseeable loss caused by our breach of these terms; not for unforeseeable loss.
- We are liable for foreseeable loss caused by our breach of these terms; not for unforeseeable loss.
- Products are for personal use only; we are not liable for business losses.
- Nothing limits liability for death or injury caused by our negligence, fraud, or other liabilities that cannot be excluded under law.
events outside our control
If an event beyond our reasonable control prevents or delays us fulfilling the contract we will notify you and our obligations will be suspended for the duration of the event.
communication
“in writing” includes email.
• Write to us at ancestors wellness ltd, [insert address] or email info@ancestorswellness.com
• We will contact you at the email or postal address supplied with your order.
other key terms
• We may transfer our rights and obligations under these terms; your rights will not be affected.
• You may transfer your rights only with our written consent.
• This contract is between you and us; no third party may enforce it.
• If any part of these terms is unenforceable, the rest remain in force.
• A failure to act immediately is not a waiver of our rights.
• Governing law: northern Ireland. disputes will be dealt with by the courts of northern Ireland (or your local court if outside northern Ireland and consumer protection law allows).
promotions
From time to time we may run special offers or discount codes. each promotion will have its own terms, may be time‑limited, may exclude certain products, and is usually not combinable with other offers. we reserve the right to amend or withdraw any promotion without notice.
contact
For questions about these terms, orders, returns or subscriptions email info@ancestorswellness.com or use our contact page here.
