return policy

You have 30 days from the date you receive your order from www.ancestors.co to request a return and obtain a refund. If more than 30 days have passed, we may still be able to offer store credit for purchases made on ancestors.earth (case-by-case).

eligibility conditions

Item must be unopened, unused and in its original packaging.
You must provide a receipt or other proof of purchase.
Shipping costs from the original order are not refundable. You are responsible for all return-shipping costs. We strongly recommend using a tracked service and keeping the tracking number.

returns

  1. Email info@ancestorswellness.com or use the live-chat widget on our site within the 30-day window.
  2. We’ll confirm eligibility and send you the return instructions including the correct return address (please do not send items anywhere before you receive these instructions).
  3. Ship the item back using the method of your choice and email us the tracking number. Once we receive and inspect the item we’ll process your refund or store credit.

damages & incorrect items

Inspect your order on arrival. If anything is damaged, defective or incorrect, contact us immediately via info@ancestorswellness.com or live chat so we can put things right.

exchanges

Need a different item? The fastest route is to follow the return process above, and—once your return is approved- place a new order separately.

questions

Email info@ancestorswellness.com or open a live-chat session and our support team will guide you through your return.